Shipping and Returns/Refunds
Training Day Labs partners with major local and international shipping companies like FedEx, DHL, UPS, and Australia Post - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
You will be charged when you order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 1-3 working days on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on Saturdays, Sundays or holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the couriers sort facility.
It can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
| Location | *Estimated Shipping Time |
|---|---|
| Australia | 2-5 Business days |
| New Zealand | 7-14 Business days |
| United States, Europe, Canada | 10-21 Business days |
| Mexico, Central America, South America | 15-30 Business days |
*Note: The days listed above are only estimates in business/working days and do not include our 2-5 day processing time.
While we will do all that we can to make sure you order is delivered on time, Training Day Labs cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Duties, Taxes, and Other Fees:
International shipments may be subject to import taxes, duties and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Training Day Labs has no control over these charges, nor can Training Day Labs predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.
Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information.
Lost/Stolen/Damaged Packages:
Training Day Labs is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilise the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change.
We love our customers and want you to love your purchases without the stress of being stuck with an item you don't like. We understand the difficulties of shopping online and will ensure to provide top notch service so you will always be happy shopping with us!
Return Policy
Training Day Labs will accept returns or exchanges, on any items that are purchased off our website within 30 days of the purchase under the following conditions:
- There is no visible signs of damage
- All original packaging is intact
- You have paid for your money back guarentee at check out and tried your free provided sample
Item(s) cannot be returned or exchanged after 30 days of purchase.
To complete your return, we may require a receipt or proof of purchase (order confirmation email) with your order number.
We do recommend making use of our product effectiveness gurantee as this provides you with not only shipping protection, but a free sample to try before opening the product. We are that confident in our products effectiveness we know you will love it. All you need to do is have it toggled on at our checkout to qualify, and make sure you try your sample within 30 days of your purchase.
Exchanges (if applicable)
For all returns of exchanges please contact team@trainingdaylabs.com.au and provide them with your order number and reason for return or exchange. They will handle your request based on the rules stated in this page.
Return Shipping (if applicable)
You will be responsible for paying for your own shipping costs for returning your item.
If you are shipping an item over $100, please consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item as well as the approval or rejection status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. Please note refund can only be provided if you have qualified for our Money Back Gurantee upon checkout, alternatively you may only be eligible for a store credit.
Late or Missing Refunds (if applicable)
There is often some processing time between financial institutions before a refund is posted (between 2-3 days is normal). If you still have not received your refund after this time-frame, please send us an email at team@trainingdaylabs.com.au and allow us the opportunity to investigate the matter further.
Gifts
Follow instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.
Damaged Items
If you receive a damaged or defective item, please submit a request to our email team team@trainingdaylabs.com.au
If you do not report the damage to us within this 48 hour period, we may not be able to honor your claim. We utilise the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at team@trainingdaylabs.com.au to let us know how we are doing. We take your feedback very seriously and are always striving to improve.